1Our Commitment to Responsible Gaming
At 299b, responsible gaming is not a box we tick — it is a genuine part of how we run the platform. We believe that gaming should be an enjoyable leisure activity, not a source of financial stress or personal harm. Every feature we build, every promotion we run and every policy we set is reviewed with this principle in mind.
We know that the majority of players on 299b enjoy the platform without any issues. But we also know that for a small number of people, gaming can become problematic. Our job is to make sure those players have access to the tools and support they need before things get out of hand — and that starts with making responsible gaming features easy to find and easy to use.
This page explains everything you need to know about responsible gaming at 299b: the tools available to you, how to use them, how to recognise warning signs and where to get help if you need it. We encourage every player to read through this at least once.
2What Is Problem Gaming?
Problem gaming — sometimes called gambling disorder — happens when a person can no longer control their gaming behaviour and it starts to cause harm in their life. This might show up as financial problems, relationship difficulties, poor mental health or neglect of work and daily responsibilities.
It is important to understand that problem gaming is not a character flaw or a sign of weakness. It is a recognised condition that can affect anyone, regardless of age, income or background. The good news is that it is also very treatable, especially when identified early.
Gaming becomes a problem when it stops being entertainment and starts being a compulsion. Some common signs include:
- Spending more time or money on gaming than you intended.
- Feeling the need to bet larger amounts to get the same level of excitement.
- Chasing losses — depositing more money to try to win back what you have already lost.
- Lying to family or friends about how much you play or spend.
- Using gaming as a way to escape stress, anxiety or other problems.
- Neglecting work, study or family responsibilities because of gaming.
- Feeling restless or irritable when trying to cut down or stop.
3Responsible Gaming Tools at 299b
299b provides a full suite of responsible gaming tools that are available to every registered player at no cost. These tools are designed to give you control over your gaming activity before problems develop, not just after.
All tools can be accessed from the Responsible Gaming section of your account settings. Here is a summary of what is available:
- Deposit Limits: Set a maximum amount you can deposit per day, week or month via bKash, Nagad or Rocket. Limits take effect immediately. Increases require a 24-hour waiting period.
- Loss Limits: Cap the total amount you can lose in a given period. When the limit is reached, wagering is automatically paused until the period resets.
- Session Time Reminders: Receive a notification after a set period of continuous play. You choose the interval — 30 minutes, 1 hour, 2 hours or custom.
- Reality Checks: Regular in-game pop-ups showing your session duration and net result, helping you stay aware of your activity.
- Cool-Off Period: Take a break of 1 to 30 days. Your account is suspended during this time and reactivates automatically when the period ends.
- Self-Exclusion: Lock your account for 6 months, 1 year or permanently. During self-exclusion you cannot log in, deposit or receive promotional messages.
We strongly recommend that all new players take a few minutes to set at least a deposit limit when they first register. It is a simple step that makes a real difference to how you experience the platform long-term.
4Age Verification
299b is strictly an 18+ platform. We do not allow anyone under the age of 18 to register or play, and we take this requirement seriously. Age verification is part of our registration process and we may request additional identity documents at any time to confirm a player's age.
If we have reason to believe that a player is under 18, we will suspend the account immediately pending verification. Any funds deposited by a minor will be returned and the account will be permanently closed.
If you are a parent or guardian and you are concerned that a minor in your household may be accessing 299b, please contact our support team at [email protected] immediately. We will investigate and take appropriate action.
5Protecting Vulnerable Players
299b has systems in place to identify players who may be showing signs of problem gaming. Our team monitors for behavioural patterns such as sudden large increases in deposit amounts, extended unbroken play sessions, rapid loss-chasing behaviour and frequent failed attempts to withdraw.
When these patterns are detected, our responsible gaming team may reach out proactively to check in with the player and remind them of the tools available. In some cases we may apply temporary account restrictions as a protective measure.
We also ask all players to be honest with us. If you are going through a difficult time financially or emotionally, please let us know. We would rather help you take a break than see you continue playing in circumstances that are not right for you.
6Tips for Safe and Enjoyable Play
Most players on 299b enjoy the platform without any issues at all. Here are some straightforward habits that help keep gaming fun and under control:
- Decide on a budget before you start playing and stick to it. Only play with money you can afford to lose.
- Treat gaming as entertainment, not as a way to make money. The house always has an edge over the long run.
- Take regular breaks. Step away from the screen, have a drink of water and come back fresh.
- Never play when you are tired, stressed, upset or under the influence of alcohol.
- Do not chase losses. If you have hit your budget for the day, log out and come back another time.
- Keep gaming in balance with other activities — family time, exercise, work and social life all matter more.
- Use the deposit and loss limit tools in your account. They are there for a reason and they work.
- Talk openly with people you trust about your gaming habits. Secrecy is often an early warning sign.
7Getting Help
If you are concerned about your own gaming or that of someone close to you, please do not wait. Reaching out early makes a real difference. 299b's support team is available 24 hours a day, 7 days a week and will treat every responsible gaming enquiry with complete confidentiality and without judgement.
You can contact us in the following ways:
- Live Chat: Available directly inside your 299b account dashboard, 24/7.
- Email: [email protected] — we respond to all responsible gaming emails within 24 hours.
When you contact us about a responsible gaming concern, our team can help you set limits, activate a cool-off period or process a self-exclusion request on your behalf. We can also provide information about professional support services if you feel you need more help than we can offer directly.